Luggage Storage in Tokyo: Prices, Maps & Pickup Times
Updated: Oct 25
Compare three staffed luggage-storage options
Start with the area you will return to. These examples have different access rules; space is not guaranteed. Operator details checked October 25, 2026. Follow current notices.
Place and access | Published service window and price |
9:30–20:00. JPY 500 / 1,000 / 2,000, by size. | |
10:00–20:00. JPY 500 / 1,000 / 2,000, by size. | |
Storage: 10:00–19:30. JPY 1,000 standard; JPY 2,000 oversized. |
Read the size rule: the two JR counters use the sum of height, width and depth: up to 100 cm, up to 200 cm, then above 200 cm. Charges are tax-inclusive, per item and per day.
Shibuya's operator uses a different threshold: over 130 cm in height is oversized. Its storage window ends before the center's 20:00 closing time. Confirm the charge basis and final collection time for your stay.
Choose by the return journey: prefer outside-gate storage if you will return on foot without a rail journey. Ueno's counter is inside the paid area; confirm lawful access before choosing it.
For another neighborhood, start with your hotel's confirmed arrangement or an operator's current location search. Do not cross Tokyo just because a listed counter looks inexpensive.
Save the facility name, gate side, collection deadline and a fallback before paying. The official Tokyo Station directory links maps and live Suica-locker availability; that does not reserve a staffed-counter space.
Short answer: Choose Tokyo luggage storage around where and when you will collect your bags. A locker, a staffed counter and a hotel's agreed storage arrangement solve different problems.
Check dimensions, availability, payment, the daily charging rule and whether the facility is inside the ticket gates. Keep essential items with you and leave enough time to retrieve the luggage before your next train or flight.
Storage is most useful on arrival before check-in, on departure after checkout, or before an activity where a suitcase would be awkward.
The mistake is treating “there are lockers at the station” as a complete plan. Your bag must fit, space must be available, and you must still be able to reach it when your day ends.
Choose the option that fits your return route
A confirmed hotel arrangement: ask your accommodation whether it accepts luggage before check-in or after checkout, for which dates and until what time.
This can reduce detours if you will return there anyway. It is not a universal hotel entitlement, and a private rental may offer no reception storage.
A station locker: useful when a suitable unit is available near a station you will revisit. Check the inside dimensions and all displayed conditions. A carry-on label from an airline does not prove the suitcase fits a particular locker.
A staffed counter or bookable storage service: useful when you need to check an unusual bag, ask about handling, or arrange a specific service.
Capacity, acceptance restrictions and booking conditions still apply. A staffed desk is not automatically open until the station's last train.
Before paying, imagine the return trip with the luggage back in your hands. A cheap unit far from your departure platform may be less practical than a clearly located option on your route.
The six checks that prevent most surprises
Fit: measure the bag, including wheels and handles; check unusual items with staff.
Access: which station, gate, floor and paid-area boundary will you need to cross?
Time: what is the actual last collection time, not merely the station opening time?
Price rule: per item, per period or another basis? When does an additional charge begin?
Payment and retrieval: coins, a supported IC card, a receipt, a key or a code? Keep whatever you will need later.
Backup: what will you do if it is full or your bag is not accepted?
Read the notice on the actual locker or counter. Do not assume all Tokyo lockers have the same price, maximum duration, midnight rollover or payment system. “Coin locker” is a general description, not one city's uniform contract.
A Tokyo Station example you can verify
Tokyo Station City's official storage directory identifies both outside-gate and inside-gate options, including facilities in the B1 GRANSTA TOKYO area.
It also links a live Suica-locker availability service. Use that directory to find candidates, then open the provider's current conditions before choosing one.
As checked on 6 October 2026, JR East Logistics lists the Tokyo Station luggage service counter outside Yaesu South Gate with reception from 9:30 to 20:00.
Its published tax-inclusive item prices are ¥500 for a total of height, width and depth up to 100 cm, ¥1,000 up to 200 cm, and ¥2,000 above 200 cm.
Those are that counter's published categories, not citywide locker prices or confirmation that every oversized item will be accepted.
The GRANSTA cloakroom information lists the inside-gate B1 cloak service as 8:30–21:00, with same-day storage until 20:30. The earlier collection deadline is the important distinction.
Its page also states item size and weight restrictions and warns that details may change; reconfirm before visiting.
These operator charges are in Japanese yen. FIRST FILM JOURNEYS' photography packages are a separate service quoted in US dollars. We do not include or resell the storage arrangements described here.
Inside the gates is not the same as freely accessible
An inside-gate storage facility sits in the railway's paid area. If you leave the station, collecting your bag later may involve a different access arrangement from an outside-gate counter.
Ask the operator how to enter legitimately; do not assume an IC card gives free access without a journey.
Write the paid-area status into your plan. If your last activity is outside the station and your next journey leaves from another operator, an outside-gate option may reduce complications.
That is a planning preference, not a universal rule: a facility inside the gates may suit a different itinerary.
Pair this with our station exit and meeting-point guide. A station name alone is not enough information to retrieve a bag quickly.
Using an IC-card locker: keep the key device
Some lockers use an IC card for both payment and retrieval. JR East's Welcome Suica guide illustrates closing the door, choosing the Suica option, tapping to lock, taking the receipt and using the same card to unlock later.
Models differ, so follow the displayed instructions.
Do not put the retrieval card or phone inside the luggage you are locking away. Keep the receipt and photograph the locker bank's location, floor, number and nearby sign.
Avoid publishing a retrieval code or sharing it casually; it is access information, not a souvenir photograph.
A picture of only your locker door may be insufficient in a large station with many similar banks.
A second picture showing the surrounding location can be more useful. Keep the provider's contact information in case the system does not release the door as expected.
Pack the small bag before storing the big one
Keep your passport, wallet, phone, tickets and anything you need during the day with you, subject to the provider's restrictions.
Take necessary personal items and the charger or battery you already rely on. Reopening storage for a forgotten item may be inconvenient or affect the charge, depending on the system.
For a photo walk, prepare a manageable bag rather than arriving with a suitcase and assuming the photographer has a storage service.
Our solo photoshoot guide and family planning guide discuss belongings and walking needs. Share any storage constraint while planning the session.
Two realistic day plans
Arrival morning: confirm whether your accommodation will accept a bag before check-in. If not, choose storage near a route you will actually revisit.
Store the luggage, keep essentials and retrieval details with you, then begin sightseeing. Your afternoon plan should include collection and the journey to accommodation, not only attraction opening times.
Arriving through Haneda? Use our Haneda-to-Tokyo transfer guide to compare the complete airport-to-hotel journey before choosing where to leave your bags. A storage location only helps if collecting the luggage fits the rest of your route.
Departure afternoon: work backward from your booked transport. Add bag collection, the walk to the correct platform or stop, and the provider's collection cutoff.
Do not schedule the final photograph or lunch at the exact minute you need to begin retrieving luggage.
These are templates, not fixed recommendations for how early to arrive at an airport. Follow your airline and transport operator's instructions for the actual flight and journey.
What if every suitable locker is full?
Use the official availability information where provided, check an identified staffed counter, or contact the accommodation about an agreed arrangement. Do not spend the whole activity window touring random floors in search of a particular locker size.
If you use a third-party booking service, check the actual participating location, reservation time, cancellation conditions and acceptance rules. A pin labeled “luggage storage” does not guarantee a place is staffed or has room for your item when you arrive.
If none of the options work, change the activity plan before leaving your bag unattended. Keep the luggage with you until it is accepted into a legitimate storage arrangement.
Missing bag or locker receipt? Contact the right operator
Bag still in a locker, but you cannot retrieve it? Use the contact details displayed on that locker or your receipt. Metro Commerce’s locker directory links maintenance contacts by station; do not assume every locker has the same operator.
Show the station, floor, locker bank and unit number if known. Explain whether the key, receipt or IC card is missing. Ask about ownership checks, possible charges and when assistance is available; do not force the door.
Bag left on a train or at a station? Start with the railway, not a storage booking platform. JR East’s English FAQ directs lost-item enquiries to station staff. Identify the company and line you actually used.
Tokyo Metro’s lost-property guide distinguishes station enquiries from later collection arrangements. On a through-service train, the item may reach a connecting railway. Follow its guidance about contacting the other company rather than assuming everything stays at your arrival station.
Prepare a useful description: date, approximate time, boarding and leaving stations, direction, likely location, and the bag’s colour, brand and distinctive features. JR East’s enquiry guidance also recommends having an image of the item if available.
Fill in this report before asking: “I left a [colour/brand] bag on [line/direction] around [time] on [date]. I boarded at [station] and left at [station]. It has [distinctive feature]. Which operator or office should I contact?”
Useful Japanese: 「ロッカーの鍵をなくしました」 means “I lost the locker key.” 「電車にかばんを忘れました」 means “I left my bag on the train.” Use the phrase that describes what happened, then show the details.
Read the first phrase as: Rokkā no kagi o nakushimashita. Read the second as: Densha ni kaban o wasuremashita.
Before travelling to collect anything, confirm that it has been located, its current holding office, collection hours and the identification or other documents required. Do not assume a report means the bag has been found or that collection is immediate.
Keep retrieval codes and personal details out of public posts. If collection conflicts with your flight or activity, change the itinerary and ask the operator about the available arrangements. Recovery, delivery and waived charges are not guaranteed by this guide.
Recovery guidance checked 20 October 2026. The report template is our editorial planning aid, not a railway form or a claim of a personally tested recovery service. Other dated source checks in this article remain unchanged.
A calmer day starts with the return journey
Continue with Suica and PASMO planning and Tokyo photoshoot locations. To arrange a private photo experience, send your dates and itinerary constraints. Mention whether you arrive before check-in or leave after checkout; any third-party storage needs separate confirmation.
Source check: 6 October 2026. Facts come from the linked station and provider pages. Our checklists and sample day plans are editorial guidance, not claims of personally tested facilities.
The diagrams are original editorial guides, not official station maps. Hours, charges, capacity and acceptance can change.
Save your plan: Download our free two-page Tokyo arrival and photo-day checklist below. Keep it offline or print it; no email sign-up is required.
Opening photo: Tokyo Station baggage counter, 電車(新幹線)でゴー！, September 2019. CC BY-SA 4.0. Resized for display; historical reference, not a current service guarantee.
Comments